‘Online Monitoring’: Unilever Aims to Harness Vaseline’s TikTok Moment.
First identified over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline could hardly be considered an obvious target for digital platform algorithms.
Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an promotional upheaval, in which large companies are spending big on content creators and reducing expenditure on marketing items in conventional outlets.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers applying to their skin with a residue from oil extraction. Now, a flood of user-generated videos have documented the product’s widespread use in “practical tricks”.
Hailed as a remedy for cleaning shoes or extending perfume longevity, and also a remedy for noisy doorways. It has even been deployed to stop the scourge of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might bleach teeth or extend lashes were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have formed the bulk of its promotional efforts. However, this online trend has persuaded leaders to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been labeled “social listening”. The company's chief executive, freshly instated, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said participating on platforms “without dampening the fun” was essential.
“How can companies join discussions credibly? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and talking about what they used.
“There’s this moving away from a broadcast model, where we would just send out ads … Currently, it's countless discussions, many communities. Changes in digital feeds means that these audiences appear specific, however, they are large.
“Having your brand advocated by other people, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The approach indicates seismic changes taking place in media consumption, with the youth demographic spending more time on apps like TikTok and Instagram than traditional TV, print, or radio.
The shift is reflected in falling revenues for broadcast and newspaper ads. Within the United Kingdom, advertising income for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
Influencer Marketing Expansion
It also reflects a blurring of media roles as brands effectively act as media producers, partnering with hundreds of content creators to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on digital video and image apps than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to more than they trust ads. It's an ongoing shift.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness.
The approach is growing. Advertising spending on digital creator partnerships is increasing four times faster than the broader media sector. In the US, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to shape the national conversation.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”